
Could put three Pareto processs bonus worksheets here and 5-Whys analysis worksheet and link from Pareto article and Total Quality Management Article.
Business executive Jack Welch, said, “The value decade is upon us. If you can’t sell a top-quality product at the lowest price (link), you’re going to be out of the game.”
I like to think of quality as a product or service that conforms to—and exceeds where possible— customer specifications or expectations.